Payment Policy

At Smooth Essence, we strive to make your shopping experience seamless and secure. Please review our payment policy below to understand our accepted payment methods, billing procedures, and security measures.

1. Accepted Payment Methods

We accept the following payment methods:

• Credit/Debit Cards: Visa, MasterCard, American Express, Discover.

• Digital Wallets: PayPal, Apple Pay, Google Pay.

• Buy Now, Pay Later Options: Afterpay, Klarna (where applicable).

2. Payment Currency

• All transactions are processed in U.S. Dollars (USD).

3. Billing Information

• Please ensure your billing details match those associated with your payment method to avoid payment delays.

• If your payment is declined, double-check your payment information or contact your payment provider for assistance.

4. Sales Tax

• Sales tax is calculated based on your shipping address and will be displayed at checkout (where applicable).

5. Order Confirmation

• Once your payment is successfully processed, you will receive an order confirmation email with your order details.

• If you do not receive this email, please check your spam/junk folder or contact us at support@smoothessence.shop.

6. Payment Security

• We use industry-standard encryption and secure payment gateways to protect your payment information.

• Your payment details are never stored on our servers.

7. Refunds and Disputes

• Refunds, where applicable, will be issued to the original payment method. Please review our Returns & Refunds Policy.

• If you encounter unauthorized charges or suspect fraud, contact your payment provider immediately and notify us at support@smoothessence.shop.

8. Failed Transactions

• If your payment fails, you can attempt the transaction again using a different payment method.

• Orders are not confirmed until the payment is successfully processed.

If you have any questions or issues regarding payments, feel free to contact us at contact@smoothessence.shop.

Thank you for shopping with Smooth Essence!