Returns & Refunds policy

Thank you for choosing Smooth Essence! We take pride in handcrafting each product with care and attention to detail. Every item is made-to-order to ensure freshness and quality, which is why our policy has specific guidelines. Please review our policy carefully before making a purchase.

Returns

Due to the custom, handmade nature of our products, we cannot accept returns on any opened or used items. However, if there is a defect or quality issue, please reach out to us within 7 days of receiving your order, and we will address your concern.

To initiate a return request for a defective or incorrect product, please email us at support@smoothessence.shop with:

• Your order number

• A description and photo of the issue

Return Eligibility:

• Items must be unused, unopened, and in their original packaging.

• Returns are accepted only for items with confirmed manufacturing defects or issues directly related to Smooth Essence.

Please Note:

• Return shipping fees are the customer’s responsibility.

• We reserve the right to inspect the product to verify any defects before approving a return.

No Refunds Policy

All sales are final, as each product is made-to-order. We do not offer refunds, except in cases involving manufacturing defects or incorrect items sent in error. Please double-check your order details before completing your purchase to ensure accuracy.

Exchanges

We do not offer exchanges. If you received an incorrect or defective item, please follow the steps outlined above under Returns.

Contact Us

If you have any questions about your order, please contact us at contact@smoothessence.shop. We’re here to ensure you’re satisfied with your Smooth Essence experience!